Cancel a booking and refund the deposit

In this video

1. A guest tells you they are cancelling? Open their booking; the Payments section shows how much deposit they have transferred.
2. Click Cancel booking and enter a reason; the reason is saved in the booking’s log.
3. Confirm the cancellation, and the room goes back on the calendar for other guests to book.
4. Once you have transferred the deposit back to the guest, click Refund on the payment you received.
5. Enter the refund amount and a reason, then click Confirm refund.
6. The booking shows the amount refunded, and it also appears under Payments so you can reconcile it.