Confirm a booking made online

New bookings from your site wait to be confirmed; check them, then confirm or cancel in one click.

Narrated in Vietnamese, with Vietnamese captions.

In this video

A guest books on the website, and the new booking appears in Bookings with the status pending confirmation.
Click the booking to see who the guest is, which dates, which room and how much they have paid.
You can call or message the guest on Zalo from here if you need to ask more.
If everything is fine, click Confirm, and the guest gets a notice that the booking is confirmed.
If you cannot accept this booking, click Cancel booking and write the reason for the guest.