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Move a guest to another room

Open the booking, pick another room of the same type and press Assign; the system checks the room is free first.

Narrated in Vietnamese, with Vietnamese captions.

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In this video

  1. A guest wants to move to another room? Find their booking under Bookings.
  2. Open the booking and check which dates the guest is staying and which room type they booked.
  3. The Assigned room section shows which room the guest is currently in.
  4. Choose another room of the same type. The list only shows rooms of the same type, so the guest still gets the room type they booked.
  5. Click Assign room. The system checks that the room is free for all the nights the guest is staying before it saves.
  6. Done: the guest is now in the new room, and the front desk and housekeeping both see the new room number.

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