← All how-to videos

Put one guest’s bookings together as a group

Merge separate bookings of the same guest, then confirm, check in, check out and take payment for the whole group.

Narrated in Vietnamese, with Vietnamese captions.

About Group bookings →

In this video

  1. One guest booked two rooms in two separate bookings? Merge them into a group: open one booking, click More actions and go to Add to group.
  2. Enter the code of the other booking from the same guest, with the same phone number or email, then click Merge.
  3. The group page lists each booking, the total and the balance for the whole group. Payments are still counted for each booking separately.
  4. Confirm, check in or check out the whole group with one button, or handle each booking as usual.
  5. Does the guest pay everything at once? Record it right away under Collect payment for the group at the bottom of the page.

More on this topic