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Undo a check-in or check-out pressed by mistake

For 15 minutes after a check-in, check-out or no-show, press Undo to put the booking back as it was.

Narrated in Vietnamese, with Vietnamese captions.

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In this video

  1. Did the receptionist press Check in by mistake for a guest? No problem.
  2. Within fifteen minutes, an Undo button appears right on the booking, showing until what time you can undo.
  3. Click Undo: the booking goes back to Confirmed, and the room is still held for the guest.
  4. Undo works for check-in, check-out and no-show, and each is recorded in the log. Cancelling a booking cannot be undone, so the system always asks again before cancelling.

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