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Undo a check-in or check-out pressed by mistake
For 15 minutes after a check-in, check-out or no-show, press Undo to put the booking back as it was.
Narrated in Vietnamese, with Vietnamese captions.
About Front desk →In this video
- Did the receptionist press Check in by mistake for a guest? No problem.
- Within fifteen minutes, an Undo button appears right on the booking, showing until what time you can undo.
- Click Undo: the booking goes back to Confirmed, and the room is still held for the guest.
- Undo works for check-in, check-out and no-show, and each is recorded in the log. Cancelling a booking cannot be undone, so the system always asks again before cancelling.
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