Automatic messages to guests by email and Zalo

From a ready template, choose when it goes, which bookings get it, email, Zalo or both, write a formatted email and follow what was sent.

Narrated in Vietnamese, with Vietnamese captions.

In this video

Automatic messages are sent to guests at the right moment: when there is a new booking, when a booking is confirmed, before the arrival date, after check-out.
Start from a ready-made template, for example Booking confirmation: the text is already written, with the guest’s name, arrival date and booking code inserted.
Choose which bookings the message is sent for: by source, OTA channel or room type. If you choose nothing, it is sent for every booking.
Choose to send by email, Zalo or both.
Turn on the formatted email editor: bold, headings, lists, links, and insert booking details from the Insert box.
Save. Each booking only gets the message once; the Recently sent section shows whether each message is waiting, sent or failed.